How Amazon Returns Work

Pubblicato il 19 ott 2019
Returns take a major toll on retailers' bottom line and on the planet, but Amazon is taking big steps to change that. Free returns are now offered on almost all Amazon orders, with a new option to bring unboxed items in-person to any Kohl's store. The majority of returned Amazon items are resold to other consumers or liquidators, returned to suppliers, or donated through a new program Amazon hopes will cut down on waste.
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How Amazon Returns Work


  • 15:51, did they sneak a bezos in there?

  • nice video, I love amazon

  • For wearables, sizing is a major issue. It’s not like a store, where you can try things on in person, and choose the best fit.

  • Finally some decent content with deep information. I liked this documentary.

  • Still putting dirt in the box lol

  • My town doesn't have cardboard recycling. I sit & look at all the empty boxes I have. Wish they had a box drop off for Amazon.

  • Accurate product description, photos to scale, good quality products, great prices and consumer reviews is all is needed to reduce returns, increase sales and customer satisfaction, is not complicated. I have reduced my Amazon purchases because all quality is number one for me without killing the bank of course. When I get a product that don't live up to the description or the quality sucks for the money I return it, and do an honest review, thousands of reviews, that actually mean something. You can tell when is a paid review, some will tell but most don't. I would advice Amazon to penalize sellers that resell used products as NEW, I hate it when something said new and find out that is has been used or opened and half the stuff is missing. Say it is used and I'll know before the fact. I don't mind buying used as used, sometimes you can save and recycle at the same time. That my friend is how you do it.

  • $373K worth of returned dirt before they caught the guy ripping them off? Clueless

  • And still Jeff Bezos is worth 120 Billion dollars after all these returns

  • Going to toco bell Anyone want anything?

  • The Amazon /Kohl’s partnership is a great solution for everyone, customers included.

  • 3:00 amazon does not pay for both ways for shipping, you pay for the shipping at least one way, and the seller also takes a hit. so this video is not all true.

  • Amazon returns stuff, and then sells opened and NOT new stuff as New. Caught them and many resellers selling used stuff as new... when it was obviously used, scratched, fingerprints, etc... getting tired of ordering from them...

  • They talk about waste yet all the secondary logistics is the actual waste. Double boxing, door to door delivery. The younger generation complains about the older not being sensitive to the environment yet are wasting so much more than the older ever did. Go to a store buy the correct item first time keep locals employed it isn't rocket science. The world really misses Critical thinking sometimes

  • How good that I live in EU, where you can return items bought online within 14 days and no seller can make you stop

  • the real trick to lowering returns is 1. better quality control, 2. send me the item i actually ordered, 3. if an item has 90% return rate just stop selling it

  • Misleading, Amazon requires us to mail the items back on our expense

  • 16 minutes and no one mention of the people that loose, they are the SELLERS / vendors.

  • I recently returned an item, I had bought the wrong item, my fault, received a full return promptly. Excellent service.

  • I got burned on a returned warehouse deal 100$ item. It seemed to work ok but it also seemed to be heavily used. I should have sent it back right then. After my return window expired I had a project and discovered the item was flaky and not working correctly.

  • All well and good. Sounds great. The reality is different. What is Amazon anyway? In my experience it's largely a collection of third parties, some operating fraudulently. (I bought a Janome sewing machine from "Janome" --it arrived with a few problems. I contacted Janome for warranty service. "We don't sell on Amazon" Now what? And who is Amazon:Janome?) Returns. I can't remember the last time a home pick-up of a return actually worked. The driver always came to the wrong side of my house, or said they stopped, but didn't. The crappier the item the more onerous the return. $10 items that charge $6 'shipping' to return (I have Prime). And the Reasons Why? It's so bureaucratic and channeled often you can't actually communicate any real information. This is one reason why fake reviews get such traction-- the stifling overly controlled options, like any overly bureaucratic system rewards the corrupt. Like every once successful retailer for the past 130 years Amazon's demise was born at the same time as their brilliantly original approach.

  • Major headache for customers? You lost me with the first sentence.

  • wow this is a copy of Rogue Rocket from Philip DeFranco :(

  • thanks fkr your thought s but unfortunlre you are now lall lw to send it homoe

  • Amazon don't care about returns. They force their distributors to take the whole lot back, no questions asked, or they don't buy from them.

  • If Amazon and other America corporations would do quality control checks on a new products they would save millions of dollars in returns, Amazon has the easiest and best return policy. I only return defective merchandise; it makes me mad to see products that are faulty and could easily be fixed at the factory level, why don't they give people like my self-seller information so we can alert the factories as to their faults rather that needlessly spend money on faulty products???

  • Poor amazon. These returns have lowered amazons profit to 150 billion per year. That’s just unacceptable.

  • Half the stuff that gets bought as salvage is unsalable so it gets trashed even if there is a market for it.

  • Donate the products

  • I was once refunded and told not to worry about returning a furniture item which cost over $1,000.

  • Dear People of the world! Please be more careful and considerate when shopping online , choose your goods carefully to avoid unnecessary returns! Thank you: EARTH.

  • I love amazon.Jesus bless. The Gospel is 1Corint 15:1-4


  • What they didn't tell you here is that majority of returns get sold in bins to an auction company who auction it off to people who resell it.

  • My return is pending .. and they are makng me fool ...

  • lots of JUNK items being sold--- lots of their returns.

  • returns are a major headache for customers??? How about a major headache for sellers? Buyer gets free return label at sellers expense, ups or usps picks up the package at the sellers expense, buyer gets money back fopr a used item they changed their mind about.. such a headache for the buyer...

  • What about those annoying youtubers that buy amazon returns just to make videos

  • Why the hell are they just throwing everything away and destroying everything and making the planet worse when everything could be donated to other countries or even just to shelters around the U.S. Cnbc really be out here complaining about making the planet worse but they doing nothing about it. smh

  • So Amazon has approached Invia lol

  • Thanks so much for this its amazing how it all plays

  • these 50% statistics are so stupid

  • I just give returns to the UPS driver who comes to my work

  • Why not give away the stuff they can't sell for free instead of just throwing it away??

    • The products do not work for their intended purpose or if they do most failed products fail in a few weeks and are non usable...

  • I received a CD in a broken box once, I asked for a replacement and Amazon never asked for a return... So I have two copies of the same album now for the price of one.

  • Amazon's Supply Chain has been compromised by Chinese Knockoffs ! I don't buy from them anymore. 800-million products - they now sell China's crap on the global market !

  • This video makes it sound like Amazon is eating the cost of all these returns. You know Amazon is pushing all the return costs they possibly can back on their suppliers, even products that were damaged in shipping due to Amazon's lousy packaging.

  • Interesting... I've been buying things online for years. I've returned 2 things, because one thing was broken and the other was missing too many parts. There have been plenty of things that I didn't like but im not about to waste my time going through the return process. It's easier to just sell it to someone for a few dollars less than what I paid. Im guessing im not the typical shoppers.

  • So CNBC "news" nowadays is just an ad for a big company? Where are the actual journalists that invest amazons abysmal business practices?

    • @Ray Brown i know! Thats the point.. its not news or journalism to say "amazon has great returns". (Which is true) We call that an ad. Actual journalists would investigate things that ARE actually wrong with amazon.

    • You are dead wrong Amazon beats anyone in easy returns of failed products I use to do Q.C. work in China for an American company, their returns were usually less that 2-3% and our contract read that our American company would absorb up to 2% more than that the Chinese factory ate 100% of the costs, it pays to have onsite inspection living in China working with the factories, most problems found are stopped in China.

  • Jeff 2040 is too far away. Surely with your access to innovation you can do better.

  • One day you can just throw your returns out of your window. Some drone will pick it up. Is it Raku ten or Ra kuten?

  • None of these options really work for me except for pickup. The closest UPS is like 20 miles away, and that is all; there are no Kohl's or drop boxes.

  • Very insightful video but let’s keep it real at (11:52) *customers don’t care about ecological issues when buying and returning products. Most customers don’t know what “ecology” even means.* I thought the Kohl strategy was pretty smart, killing two birds with one stone: making it easy for Amazon to return products while Kohl gets added revenue - never seen a more mutually beneficial situation in my life. I absolutely Amazon’s return policy and most of their products that seem to be scams but it’s good to know this information.

  • Return fraud. I beg your pardon. To return something from an online purchase is a customer right. And recenty the articles are hardly described in any language, not english and not the other language where I live in. It 'S more a guessing game on what the Asin is about.

  • stop selling chinese products to avoid returns.

  • Hurdles for returning items should be increasing not decreasing. Consumers need to think before they buy

  • Just turn off the return function and done.

  • CNN vs CNBC .... who's WINS? D: who's have FAKE NEWS? D:

  • I ❤️ AMAZON

  • Maybe recession will be good for the environment. There is so much waste in the world!